01. How do I Sign Up?
Visit our Homepage and Subscribe by simply following the online steps.
02. Do you take anything?
We accept items in good, perfect, not stained and not damaged condition.
We are taking any label items – RETOLD will help find new homes for all High-street brands, Designer and Luxury labels!
We STRICTLY DO NOT accept any fake goods of any kinds – only authentic items!
03. Do I have to be a certain size?
Absolutely not! We sell on behalf of anyone no matter your shape, size, or taste – we embrace it all! We always endeavor to have a range of all sizes available to our customers.
04. How can I sell my items to RETOLD?
Note that we can only buy your garments, not the memories shaped with them! If you value your memories, we can only advise you to keep them safely aside before parting from your clothes with us.
If you wish to sell your items for CASH and STORE CREDIT, we can offer for Highstreet brands Cash amount starting from 2 Dhs to 20 Dhs per piece depending on the condition, however, or we can also offer you Store Credit to use in our Shops, amounting in this case from 8 Dhs to 30 Dhs per piece. If your items are Designer Labels or Vintage, we can offer Cash amounts or Store Credits by contacting RETOLD Team via email address email@example.com or visiting store in Al Quoz and JLT directly to get an offer.
05. I’m leaving the country and have loads of items, can you help?!
Yes!!! Please do email us and we will help you get through the mammoth task of getting rid of what you’re not taking with you. We can also declutter your wardrobe and even donate the items not suitable for resale to our charity partners.
06. Do you accept items on consignment?
Yes, we do, however only for extra Luxury New labeled items in special occasions.
07. Can I donate any of my unsold items to charity?
Yes, you can. We collaborate with a charity organization @crhopefoundation and we would be very happy to organize this on your behalf, for the benefit those in need.
08. Can I use Store Credit in your shop and how long is it valid?
Yes of course! Store Credit earned in our shop remain valid for 1 month.
09. Are you delivering your items worldwide?
At the moment we are only delivering items within UAE, but very soon we will start our shipments worldwide as well. Exceptions at the moment we can do for our Serbian and Greek customers and the items can be delivered after contacting us directly on the email address firstname.lastname@example.org for full details.
10. Can I return the item I bought online?
Yes, you can of course, upon notifying us within 24 hours of reception. We will then need the items returned, in exchange of which you will receive Store Credits equal to the value of the returned items. These Store Credits remain indefinitely valid, and can be spend both online and in our shops.